Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use, CD, DVD, software, that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Elliott Gallery, Hills View, Braunton, Devon, UK, EX33 2LA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Elliott Gallery, Hills View, Braunton, Devon, UK, EX33 2LA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Terms and Conditions
The following terms and conditions apply to all transactions on theelliottartgallerydevon.co.uk website.
Please read through these carefully before placing an order and print a copy for future reference.
1. Effect of agreement
Viewing this website, this agreement becomes effective and you reaffirm the agreement every time you use the site.
2. Incorrect information
The prices you pay are the prices displayed on the website at the time of making the order. On rare occasions the information on our site may be incorrect. If we discover an error with the price of goods you have ordered, we will inform you as soon as possible and give you the option reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be cancelled and you will receive confirmation via email. If you have already paid for the goods, you will receive a full refund.
Delivery can only be made to the UK and other EU member countries.
We aim to delivery your order as quickly as possible. However, we do not have control over Royal Mail or courier companies. Some deliveries may be late due to your location, accidents or local disruptions. In these instances, Elliott Art Canvas will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it.
4. Availability of goods
Goods are subject to availability. In the event that we are unable to supply goods we will inform you as soon as possible. A full refund will be given if you have already paid for the goods.
5. Faulty or damaged goods
You must check goods on delivery. In cases of damaged goods, this should, where possible be communicated to the delivery driver. Please then email as soon as possible. In cases where we advice you to return the goods, we will reimburse you for the delivery costs at the rate of standard Royal Mail parcel delivery. You will then have the option of accepting replacement goods, or receiving a full refund, including the initial cost of delivery.
The Distance Selling Regulations provides you with a statutory right to cancel your order and receive a full refund for any home delivery item. This does not apply to a print produced from a photograph provided by you.
To cancel, you can email us or write to us at Customer Services within 14 working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. All return costs are the responsibility of the customer, we do not provide a collection or pickup service. You must take reasonable care of the item(s).
In the event that you do decide to cancel your order, we would ask that you please notify us immediately as all our canvas prints are hand made items and once it has been manufactured on your behalf this is at a cost to ourselves. Please note these are not off the shelf products so please ensure you have selected the right colour and size before ordering.
All images and designs used on this website are property of or of the Elliott Gallery copyright owners has express authorisation. You must not use, reproduce, modify or distribute images or content on this website in any form without written authorisation from us.
8. Reasonable control
The Elliott Gallery shall not be liable for any failure to perform its obligations in cases where the failure was caused by matters beyond our reasonable control.
9. Breach of contract
We have the right to suspend or terminate any agreement if it appears to us in our absolute discretion to breach this agreement.
10. Applicable law
The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.